Privacy Policy

Privacy Policy

Introduction

Welcome to https://marriage-counsellor-sutherland-shire.thebestlocalpro.com (referred to as “Marriage Counsellor Sutherland Shire,” “we,” or “our” in this Privacy Policy). We are committed to protecting your privacy and ensuring the security of your personal data. This policy explains our practices regarding the collection, use, and disclosure of information from users accessing our website, applications, services, and products.

Scope

This Privacy Policy covers all aspects of our online presence, including but not limited to:

1. Our official website at https://marriage-counsellor-sutherland-shire.thebestlocalpro.com.
2. Any mobile applications or software provided by us.
3. Services and products offered through our platform.
4. Interactions between users and our team, including emails, calls, and messages.

Please note that this policy does not extend to third-party websites, apps, or services linked from our platform. These external resources have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

Our Privacy Policy guides how we handle your data in the following scenarios:

1. User Accounts: When you create an account on our platform, we collect and store account information such as your name, email address, and password.
2. Payments: We process payment details when you make transactions through our services, including financial information required for billing and processing payments.
3. Communication: If you choose to receive newsletters, updates, or promotional emails from us, we will use your contact details for this purpose.
4. Website Visits: We track user behavior on our websites to improve content delivery and personalize your experience.
5. Product Purchases: Details about products you purchase or express interest in are also collected for customer service and analytics.

Personal Data Collection

We collect various types of personal data, including but not limited to:

1. Account-related Information: This includes usernames, passwords (hashed), and account settings preferences.
2. Payment Details: Credit/debit card numbers, expiration dates, and billing addresses are securely stored for payment transactions.
3. Financial Data: We may collect banking information or other financial records to facilitate certain services or promotions.
4. Purchase History: Records of products or services purchased from our platform, including order numbers and transaction dates.
5. Mobile Device Identifiers: Unique device identifiers (UDIDs) or similar data from your mobile devices when you access our apps.
6. Location Data: Information about your geographic location when you interact with our services on a mobile device.
7. Feedback and Reviews: Comments, suggestions, and reviews you provide to help us improve our products and services.
8. Social Media Details: If you connect our services to your social media accounts, we may access certain personal information from those platforms (with your consent).
9. Product Interest: Products or services that you browse, search for, or express interest in, along with associated details like product names and categories.

Cookies

We use cookies and similar technologies to enhance user experience and gather analytics on our website:

1. Strictly Necessary Cookies: These ensure basic functionalities of the website, such as secure login.
2. Preference Cookies: They remember your preferences for a personalized browsing experience.
3. Analytics Cookies: Used by us or third-party services to track website performance and gather user statistics.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are set on their devices.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purpose for collection or as required by law. Once the retention period expires or upon request from you, we will securely delete or anonymize your information.

Security Measures

Marriage Counsellor Sutherland Shire has implemented robust security procedures to safeguard your personal data:

1. Data Encryption: We use encryption protocols to secure data during transmission and storage.
2. Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict privacy and security standards.
3. Access Controls: Our systems have access controls to ensure that only authorized personnel can access sensitive information.

Children’s Privacy

We do not intentionally collect or store personal data from children under the age of 18. If you believe we have collected such information, please reach out to us at the contact details provided below, and we will take immediate steps to rectify the issue.

Your Rights

Depending on your jurisdiction, you may have specific rights regarding your personal data:

1. Access: You can request access to the personal data we hold about you.
2. Rectification: If your information is inaccurate or incomplete, you have the right to request its correction.
3. Erasure (Right to be Forgotten): In certain cases, you can ask us to delete your data.
4. Restriction: You may limit our use of your personal data under specific circumstances.
5. Portability: You are entitled to receive your data in a structured, commonly used format.
6. Objection: You have the right to object to certain processing activities, including direct marketing.
7. Non-Discrimination: You cannot be discriminated against for exercising your privacy rights.
8. Data Protection Authorities: In some regions, you can file complaints or appeals with data protection authorities.

To exercise any of these rights, please contact our Data Privacy Officer using the details provided below. We will respond to your request as quickly as possible and in line with applicable laws.

Changes to Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page, and we encourage you to review it periodically for updates.

Contact Information

For any questions, concerns, or requests regarding privacy, data protection, or this policy, please contact us:

• Email: [email protected]
• Postal Address: Marriage Counsellor Sutherland Shire, Privacy Team, [Address], Australia

We appreciate your trust in sharing personal data with us, and we are committed to protecting it.